These Terms of Service (“Terms”) are an agreement between you and [operating entity, to be confirmed] (“simail”, “we”, “us”) for the use of simail.ai, app.simail.ai, api.simail.ai, docs.simail.ai and related services (the “Service”). By using the Service you agree to these Terms, the Acceptable Use Policy and the Privacy Policy. If you use the Service for an organization, you accept these Terms for that organization and confirm you have authority to do so.
1. Private beta
The Service is a private beta. Access is by invitation. Features, limits and these Terms may change, and we may suspend or end the beta, or your access, at any time. The beta is provided free of charge, as is, without any service-level commitment. Do not rely on the Service for mail you cannot afford to lose or delay.
2. Eligibility and scope
- You must be at least 18 and located in the United States, and you must use the Service for your business or professional activities. The Service is not offered outside the United States.
- The Service is not designed for regulated or high-compliance use. You must not use it for legal, healthcare or financial-services work, and you must not send, receive or store protected health information, financial account data subject to sector-specific regulation, attorney-client privileged or other confidential client material, payment card data, or government identifiers. We do not sign business associate agreements or similar compliance addenda.
3. Accounts and keys
You sign in with an email code or a passkey. Keep your devices, sessions, API keys and invite codes secure; you are responsible for activity under your account and keys. Tell us right away at security@simail.ai if you suspect unauthorized access. Invite and agent codes are single-use and personal; do not sell or publish them.
4. AI agents act for you
Anything an AI agent does with your account, API keys or MCP connection is treated as your action. You are responsible for configuring your agents, their permissions and their policies, for reviewing what they send, and for any message they send or any action they take. simail’s safety checks, approvals and limits are aids, not guarantees.
5. Your content
You keep all rights in the email and other content you or your agents process through the Service (“Customer Content”). You grant us a limited license to host, process, transmit and display Customer Content only to provide, secure and support the Service and as described in the Privacy Policy. We do not use Customer Content to train AI models. You are responsible for having the rights and consents needed to process Customer Content, including personal information of the people you correspond with.
6. Sending rules
You may send only expected, transactional or conversational mail. You are responsible for complying with anti-spam and marketing laws, including the CAN-SPAM Act, and any applicable state laws. No cold outreach, bulk or purchased lists, or unsolicited commercial mail. We may block, hold or delay any message that fails our checks, and we may pause sending for an organization whose bounce or complaint rates exceed our thresholds.
7. Acceptable use
You must follow the Acceptable Use Policy. We may investigate suspected violations and suspend or terminate accounts, inboxes or keys that violate it.
8. Third-party services
The Service runs on infrastructure provided by Cloudflare and may connect to services you choose (webhooks, Telegram, Slack). Your use of third-party services is governed by their terms.
9. Fees
The beta is free. If we introduce paid plans, we will tell you in advance; you will not be charged without agreeing to pricing first.
10. Suspension and termination
You may stop using the Service and delete your organization at any time. We may suspend or terminate your access if you breach these Terms or the Acceptable Use Policy, if required by law, to protect the Service or others, or when the beta ends. After termination we delete Customer Content as described in the Privacy Policy; export what you need before then.
11. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT MAIL WILL BE DELIVERED, RECEIVED OR FILTERED CORRECTLY, OR THAT SAFETY CHECKS WILL DETECT EVERY HARMFUL OR MALICIOUS MESSAGE.
12. Limitation of liability
[Counsel to draft: exclusion of indirect damages and a liability cap appropriate for a free beta.]
13. Indemnity
[Counsel to draft: customer indemnity for Customer Content, agent actions and AUP violations.]
14. Governing law and disputes
[To be decided: governing law, venue, and whether disputes go to arbitration.]
15. Changes
We may update these Terms. We will post the new version on this page and, for material changes, notify account owners before they take effect. Continued use after that means you accept the change.
16. Contact
[Operating entity, to be confirmed] · hello@simail.ai · legal notices: [address to be confirmed] · simail.ai